FAQs
What products are you currently offering?
We carry equipment, accessories, footwear, apparel, and nutrition products.
Can I ask for more information about a product?
Definitely! Just message us on Facebook here or send us an email at customerservice@olympicvillage.com.ph.
How will I know if a product is out-of-stock?
You cannot proceed with checkout process if the item is out-of-stock. A notification message will pop-up on the lower left screen.
What happens if a product I included in the shopping cart is out-of-stock?
- You cannot add product/s to the shopping cart once it is out-of-stock.
- To verify if the product is available in the site, you may message us on Facebook here or send us an email at customerservice@olympicvillage.ph. A customer service officer is available to assist you every Mondays to Fridays (9:00am to 5:00pm).
Note: In the event that you were able to continue with the checkout process and one or more products in your order are out of stock, your order will be cancelled. You can go back and re-order the products that are still available.
How do I browse through the products?
You may browse the website in two ways:
- By Product Category – Choose from the main categories (Equipment, Accessories, Footwear, Apparel, and Nutrition) and refine your selection by clicking on a sub-category from the drop down menu when you hover your mouse cursor on one of the categories.
- By Search – Our website has a Search function allowing you to search for a specific product or brand that you are interested in. Just click the search icon on the top right portion of the website.
How do I place an order?
1. Select the product you want to buy and click ‘Add to Cart’.
2. Review your order by clicking the cart icon on the top right portion of the website and click 'Checkout'.
3. Enter your details and shipping address, then click 'Continue to Shipping'.
4. Select your preferred Shipping Method and click 'Continue to Payment'.
5. Select your preferred Payment Method and click 'Complete Order'.
Notes:
- Some products have different size and color variations available. Make sure to select the one you prefer before clicking 'Add to Cart'.
- Not all products available in our physical stores are available online. We suggest you search the website for the product/s you are looking for if it is available online. If you don't find the product/s you are interested in, you may send us a message in the Contact Us page, message us on Facebook here, or send us an email at customerservice@olympicvillage.ph. A customer service officer is available to assist you every Mondays to Fridays (9:00am to 5:00pm).
- Prices in our physical stores may be different from the prices in the website.
- Saving items in your shopping cart is not considered a reservation. The shopping cart allows you to keep track of items you want to buy until you are ready to make the confirm your order.
- When payment has already been made, you may no longer change your order. It is highly recommended that all information and order details be reviewed and finalized first before clicking the ‘Complete Order’ button.
My order is paid already. What happens next?
You will receive a payment verification via e-mail and/or SMS that your payment has been processed successfully.
Once an order is verified, it will be processed accordingly:
- 1:00pm cut-off daily (Mondays to Fridays only).
- Orders placed after the 1:00pm cut-off and during weekends and holidays will be processed on the following business day.
Can I place an order without registering?
Yes, you can still enjoy shopping online even without registering for an account.
I'm interested to buy wholesale, what do I do?
For wholesale orders, kindly fill out our Wholesale Inquiry page here. You may also message us on Facebook here or send us an email at customerservice@olympicvillage.com.ph.
Do you have any shipping restrictions?
We only ship in the Philippines for now.
Equipment orders are limited within Metro Manila (NCR) only. For equipment orders outside NCR, please message us on Facebook here or send us an email at customerservice@olympicvillage.com.ph.
What are your delivery options?
| Shipping Method | Weight | Rate | Metro Manila (NCR) | Greater Manila Area (GMA) | Provincial |
|---|---|---|---|---|---|
| Standard | Up to 20 kilos | P250.00 | 5 to 7 business days | 7 to 10 business days | 10 to 20 business days |
| Same Day | Up to 20 kilos | P450.00 | Same day (11:00am cut-off) | Not applicable | Not applicable |
| Heavy Standard | Above 20 kilos | P1,500.00 | 7 to 10 business days | 7 to 10 business days | Not applicable |
| Heavy Same Day | Above 20 kilos | P2,000.00 | Currently not available | Not applicable | Not applicable |
Notes:
- Shipping fees are based on weight and size. Orders that exceed 20 kilos or big and irregular in size will be classified as "Heavy" and will be charged based on the above rates.
- All orders placed after the 11:00am cut-off and during weekends and holidays will be processed on the following business day.
- Same day delivery is available within NCR only and subject to 11:00am cut-off (weekends and holidays are not included). Should we fail to deliver within the same day even if the order was placed before the cut-off, your order will be considered under standard delivery and excess shipping fees that have been paid for already will be refunded to the customer.
- Greater Manila Area includes select areas in Bulacan, Cavite, Laguna, and Rizal.
Why is my order not yet delivered?
Failure to deliver your order may be due to the following scenarios:
- Customer provided the wrong delivery address and, as such, the address does not exist or the address and recipient do not match.
- Customer or authorized representative is unavailable upon delivery.
In such cases, we will contact the customer and attempt a second delivery. If the second delivery is still unsuccessful due to the customer or authorized representative being unavailable to receive the order, we reserve the right to cancel the order and refund the customer's payment (if any). The shipping cost for the failed delivery attempts will be deducted from the refund.
For any questions or concerns about your order, you may message us on Facebook here or send us an email at customerservice@olympicvillage.com.ph. A customer service officer is available to assist you every Mondays to Fridays (9:00am to 5:00pm).
What is your return and exchange policy?
Return and exchange is allowed within seven (7) days from the date of receipt of the order. The product/s must be in brand new condition with original packaging, box, tags, etc. Return and exchange is subject to DTI regulations.
I ordered the wrong size and/or color, how do I exchange the item?
- If the order has not been delivered yet, please contact us immediately by messaging us on Facebook here or sending us an email at customerservice@olympicvillage.com.ph.
- If the order has been delivered already, size and color changes are allowed within seven (7) days from the receipt of your order. If the size and/or color is not available, customer may choose to cancel the order and return the product/s. Shipping cost will be shouldered by the customer if the size and/or color of the product/s delivered match the order details.
I received the wrong order, what do I do?
In case of wrong delivery, please message us on Facebook here or send us an email at customerservice@olympicvillage.com.ph immediately.
I cancelled my order but I paid for it already, how do I get my refund?
For payments made using credit cards, debit cards, and GCash via Paymongo, the refund will be credited back to your account within 5 to 10 business days. For payments made using PayPal, the refund will be credited back to your account within 7 to 10 business days.
If the refund is still not reflected in your account past the number of days indicated above, please message us on Facebook here or send us an email at customerservice@olympicvillage.com.ph.